Indian railway catering and Tourism Corporation is a major part of the Indian railways and is responsible for letting customers book tickets and we are here going to share all about IRCTC Customer Care. There are lakhs and crores of people using the portal for booking tickets, making enquiries or searching for trains and fares.  Given the vast network that it covers, chances are that there might be multiple errors and problems that customers face while booking tickets.

Some major errors include not being able to book ticket in the first place, or often your ticket isn’t booked but the money is debited and other such related problems and errors. To solve them or to assist you while the booking or post booking procedures, there are a number of customer care services provided by IRCTC.

In this post, we have brought together for you a couple of such numbers and emails and SMS services that shall further cater to all your doubts and enquiries.

IRCTC Customer Care

IRCTC customer care toll free helpline numbers

  • Toll free number: 1800-111-139
  • Helpline number: 139

This toll free number is available for all the customers 24*7 and any grievance or any kind of help can be receive d and/or looked after having called upon this number. From problems during booking tickets to any other relevant problem you can list it before them with ease.

IRCTC customer care SMS number

In case you wish to seek help through and SMS which includes getting a time table or making a PNR enquiry or any other related information which can be obtained on SMS, here are the numbers you might want to send the following SMS on 139:

  • For time table, send TIME
  • For PNR enquiry send PNR
  • Departure or arrival of train send AD
  • For accommodation of seat in train send TRAIN
  • For enquiring the train fare send FARE

IRCTC customer care Email ID

Email IDs are a major source of dealing with customer grievances when an I-ticket or an E-ticket has to be cancelled. The concerned email id for the same is

IRCTC Registered / Corporate Office (Head Office) Contact Address

Indian Railway Catering and Tourism Corporation Ltd.,

9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi

Phone Number – 011-23311263 / 011-23311264

Fax No. – 011-23311259

And that was about the major customer care toll free numbers and email IDs that we as a customer should be aware of in case of any emergency or and grievance that we would like to lay down before them.

IRCTC has been making successive progresses in the recent past, the customer care services have also improved and we have been hoping for further enhancements and growth in the railways sector as promised by our railway minister Suresh Prabhu.

Happy traveling!